Bilingual intake
Serve Spanish-speaking clients in their language.
Many accident victims prefer to speak Spanish. Bilingual campaigns and intake help them reach a firm they trust — yours.
The challenge
Spanish-speaking claimants are often underserved by firms that only advertise and answer in English, and they're quick to hang up if no one understands them.
We run Spanish-language campaigns, screen in Spanish and route callers to your bilingual staff, with records delivered in English for your team.
Recommended setup
- Spanish-language ads and landing pages
- Native Spanish-speaking screeners
- Routing to bilingual intake staff
- Spanish consent language on every record
- English-language lead summaries
A big part of our community prefers Spanish. Having bilingual screeners who hand off to our bilingual staff has made a real difference in how comfortable clients feel from the very first call.
01Do we need bilingual staff?
It's strongly recommended so claimants can continue in Spanish after the transfer.
02Is consent captured in Spanish?
Yes, consent language is presented in the language the claimant uses.
Qualified claimants handed to your intake line on a warm call — no callbacks to miss.
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