Your team is small
Fewer missed callbacks and less time spent dialing unanswered numbers.
Live transfers
Pick up the phone to a claimant who's ready to talk.
Our intake specialists screen every caller, then warm-transfer them to your team with a quick summary. You skip the chase and start the conversation.
The callback problem, solved
The hardest part of working leads is reaching people. Live transfers remove that step: the claimant is already on the line, already screened and expecting to speak with a lawyer's office.
Transfers route to the numbers and hours you choose, with overflow rules for when your line is busy, so no qualified caller is left on hold.
What's included
- Live screening by trained intake specialists
- Warm hand-off with a short verbal summary
- Full lead record posted to your CRM
- Call recordings available on request
- Billable only when the transfer connects
- English and Spanish-speaking screeners
Process
What happens on the call
- 1
Inbound or outbound contact
We reach the claimant within moments of their inquiry.
- 2
Two-to-four minute screen
Accident, injury, fault, treatment and representation are confirmed.
- 3
Warm introduction
We dial your intake line and introduce the claimant by name and case summary.
- 4
Your team takes over
The claimant stays on the line; your intake specialist signs the case.
Live transfers
Ideal when
You need nights & weekends
Accidents happen after 5pm. Transfers keep cases flowing when your office is quiet.
Speed-to-lead is slipping
No race to call first — the claimant is already connected.
Live transfers fixed our biggest problem, which was callbacks nobody answered. Now the claimant is already on the line when my intake coordinator picks up. It took a couple of weeks to get the routing and hours right, but it's been steady since.
01What if nobody answers our line?
We follow the overflow rules you set — a backup number, a scheduled callback, or conversion to a lead form.
02Do you transfer bilingual callers?
Yes. Spanish-speaking claimants can be routed to your Spanish-speaking intake staff.
03Are calls recorded?
Screening calls can be recorded where permitted, and recordings are available for quality review.
ServiceExclusive MVA leads
Screened, consented accident claimants delivered to your CRM in real time — sold to you only.
Learn more Service24/7 intake supportTrained intake specialists answering and screening your inbound calls around the clock.
Learn more SolutionAfter-hours & weekend coverageCapture the cases that come in when your office is closed.
Learn moreRun your numbers, then run with them
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