After-hours coverage
Accidents don't keep business hours.
A large share of accident inquiries arrive in the evening and on weekends. We make sure those claimants reach a person — not a voicemail.
The challenge
When a claimant reaches voicemail at 9pm, they usually call the next firm. By Monday morning, the case is gone.
Our 24/7 intake answers in your name, screens callers and either transfers them, books a callback or signs the case under rules you set.
Recommended setup
- 24/7 live answering in your firm's name
- After-hours live transfers to on-call staff
- Automated morning callback queue
- Optional after-hours signing
- Weekly after-hours outcome report
Live transfers fixed our biggest problem, which was callbacks nobody answered. Now the claimant is already on the line when my intake coordinator picks up. It took a couple of weeks to get the routing and hours right, but it's been steady since.
01Can calls go to an on-call attorney?
Yes. Transfers can follow a rotation or schedule you provide.
02What if we only want weekends?
Coverage windows are fully customizable.
Trained intake specialists answering and screening your inbound calls around the clock.
Learn more ServiceLive call transfersQualified claimants handed to your intake line on a warm call — no callbacks to miss.
Learn more ArticleSpeed to Lead: Why the First Five Minutes Decide Your MVA Sign RateAccident claimants cool off fast. A practical playbook for personal-injury intake teams to answer new MVA leads in minutes, not hours — and sign more of them.
Learn moreRun your numbers, then run with them
Let's see what's available in your market.
Tell us your market and target volume — we'll line up exclusive MVAs to match.
Get MVAs