Answer rate
Share of calls answered live by a person.
24/7 intake
Every accident call answered — even at 2am.
Overflow and after-hours intake handled by specialists who know personal injury. They follow your scripts, screen consistently and route qualified callers to your team.
Your intake desk, extended
A missed call from an accident victim is rarely a second chance. Our intake team answers on your behalf whenever your office can't — evenings, weekends, holidays or simply when every line is busy.
Callers are screened with your questions, logged in your CRM and either transferred live, booked for a callback or signed, depending on the rules you set.
What's included
- 24/7/365 live answering under your firm name
- Custom screening scripts and decision trees
- English and Spanish-speaking specialists
- CRM logging with call notes
- Live transfer or scheduled callback rules
- Weekly reporting on call outcomes
24/7 intake
What we measure
Qualified rate
Callers who meet your case criteria.
Conversion
Qualified callers transferred, booked or signed.
Half our after-hours calls used to hit voicemail. With their intake team covering nights and weekends, those calls get screened and transferred to whoever's on call. Monday mornings look very different now.
01Do callers know they've reached a service?
We answer in your firm's name using your greeting, and can disclose the arrangement however your firm prefers.
02Can you sign cases after hours?
Yes, if you enable it. Many firms combine 24/7 intake with our signed-retainer process.
03How quickly can we launch?
Typically one to two weeks, including script building and test calls.
ServiceLive call transfers
Qualified claimants handed to your intake line on a warm call — no callbacks to miss.
Learn more SolutionAfter-hours & weekend coverageCapture the cases that come in when your office is closed.
Learn more SolutionSpanish-speaking clientsBilingual campaigns and intake for Spanish-speaking accident victims.
Learn moreRun your numbers, then run with them
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